What is the Barrie Community Health Centre?
The Barrie Community Health Centre (BCHC) is a publicly funded resource that offers community-focused health promotion, illness prevention and primary health care services, encouraging personal responsibility for one’s own health and that of the community.
Our Team Includes:
Community Health Workers, Health Promoters, Nurses, Support Staff, Nurse Practitioners, Social Workers, Physicians, Physiotherapists, Registered Dietitians, Diabetes Educators, Midwives, and You
**The Medical Offices are not walk-in clinics. An appointment is required.**.
Community Health Centres (CHCs) are non-profit organizations funded by the Ministry of Health and Long-Term Care/Local Health Integration Network that provide primary health and health promotion programs for individuals, families and communities. A health centre is established and governed by an elected board of directors.
CHCs work with individuals, families and communities to strengthen their capacity to take more responsibility for their health and well being. They provide education and advice on helping families access the resources they need from other community agencies. CHCs work together with others on health promotion initiatives within schools, in housing developments, and in the workplace.
They link families with support and self-help groups that offer peer education, support in coping, or are working to address conditions that affect health. As such, the Community Health Centre Program contributes to the development of healthy communities.
Ontario’s CHCs serve over 110 communities throughout Ontario. Altogether there are 73 centres and most of these centres run satellites which extend their geographic reach. Each centre is an incorporated, non-profit agency, governed by a volunteer Board of Directors. CHCs provide primary care services with an emphasis on health promotion and disease prevention. CHCs also work with local residents to build the capacity of the community to improve its general health.
For more on CHC's click here.
The BCHC has now completed the annual Strategic Planning refresh with the Board endorsing the continued focus on the 2014-2017 strategic themes through to 2020.
A healthy and engaged community
BCHC “encourages personal responsibility for one’s own health and that of the community through health promotion, illness prevention, chronic disease management and integrated primary health care”
At BCHC, we value:
Quality and Excellence
Our 2017-2020 Strategic Themes:
Equity-driven and people-centered health care
Enhanced health outcomes
Responsive community outreach
Collaboration and innovative partnerships
Effectual organizational governance
2017-2020 Strategy Map:
Milestones Community Health Centre:
A Major Step forward in Health Care
March 7, 1986 – First meeting of the Citizens’ Committee on Community Health.
March 26, 1986 – Public meeting addressed by Dr. Doug Sider of the Parkdale Community Health Centre, Toronto.
April 3, 1986 – At the Ontario Medical Association panel the chairman of the Citizens’ Committee on Community Health was an invited participant along with representatives of the OMA, the government, Progressive Conservatives and the Nurses’ Association.
June 16, 1987 – Proposal approved by the DHC and forwarded to the Ministry.
June, 1988 – Extension of proposal submitted to the Ministry of Health.
February 13, 1989 – Bruce Owen, MPP, announces the decision to fund the Centre.
January 15, 1990 – Barrie Community Health Centre opens doors for service.
January 10, 1991 – First annual meeting of the Barrie Community Health Centre elects first user/member Board of Directors.
There are two reasons why establishing a community health centre is a major step forward in the healthcare system. The first reason is that the Centre provides preventive practice through a team of health practitioners. This preventive approach aims at keeping people well rather than waiting for illness to occur. Linked with preventive practice the Health Centre engages in vigorous health education and promotion programs based on the interests of people in the community who want to keep well. The second reason is that the policies and programs of the Centre are determined by its Board of Directors who are elected user/members of the Centre. This is the only place in the health care system where the consumers of health care have a say in how health care is to be organized and delivered. The Health Centre achieves its goal through creative co-operation among professionals (physicians, nurses, physiotherapists, educators, etc.) and consumers.
David Smith Chairman of the Board (1991)
Barrie Community Health Centre Chairman,
Citizens Committee on Community Health
As a Client of the BCHC, you have the right to:
- Be treated in a kind, dignified and respectful manner
- Receive care without discrimination as to race, ethnic group, age, religion, disability, gender, or sexual orientation
- Be informed about all available services (see our website bchc.ca or BCHC Program Guide)
- Expect that all information about your care and services provided will be kept private according to the law. Information gathered from you throughout the course of your care or involvement with the Centre will be subject to the rules of confidentiality as well as the Privacy Code (see Awareness of and agreement to Confidentiality Policy, Limits to Confidentiality Policy and Privacy Code).
- Be given information in a way you understand. If you visit for the purpose of receiving clinical attention, you have a right to understand the types of care provided before you receive care.
- Consent to assessment and treatment based on information about the care including the pros and cons as well as associated costs.
- To refuse treatment and be informed of the consequences.
- Expect that all care provided on your behalf will be conducted in a professional manner.
- Issue a complaint regarding your care at the Centre addressed to the Chief Executive Officer
- Access the information in your health record and correct factual errors.
- Appeal decisions to withhold or limit access to the information in your health record (see Access to Client Information).
- Know if clinical students may be helping in your care, under supervision, and that you have the right to refuse if you do not wish to have students participate in your care.
The Barrie Community Health Centre (BCHC) expects its employees, volunteers, students, contractors, consultants and board members to demonstrate ethical, responsible, respectful and lawful conduct. All employees, volunteers, students, contractors and consultants are expected to conduct business related to BCHC in an environment free from discrimination and harassment.
Everyone working for, or representing Barrie Community Health Centre will conform to the legislation set forth in the Canadian Human Rights Act (federal) and the Ontario Human Rights Code (provincial) and to BCHC Policies.
Everyone working for, or representing BCHC shall:
- Support the organization’s objectives, vision and mission;
- Comply with the governing policies and by-laws;
- Abide by the distinction of authority between the board and BCHC staff;
- Facilitate an atmosphere of mutual respect, free of harassment and discrimination for staff, volunteers, students, contractors, clients, consultants and board members;
- Express a dissenting opinion in a constructive manner;
- Work in collegial manner that emphasizes consensus;
- Declare a Conflict of Interest, when applicable
Harassment is defined as behaviour, conduct, or gesture directed toward an individual or group of individuals which is insulting, intimidating, humiliating, malicious, degrading or offensive. Discrimination, as defined by the Supreme Court of Canada, is intentional or unintentional differential treatment of specific individuals or groups, for which there is no bona fide or reasonable justification.
Harassment and/or discrimination in relation to any of the prohibited grounds outlined in the Ontario Human Rights Code will not be tolerated. Prohibited grounds include race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, agei, record of offenses, marital status, family status or disability.
Anyone who is uncertain of the interpretation of any of these guidelines shall seek clarification from the Executive Director.
Any misconduct, discrimination or harassment must be dealt with firmly and swiftly. A concern of non-compliance with this policy may be brought in writing to the attention of the Executive Director.
Where the person(s) alleged to be in violation of this policy is/are not satisfied with the outcome, they may, within 15 (fifteen) working days of being informed of the decision, request in writing a review by a committee of the Board of Directors.
Related Policies and/or Legislation
- Personnel Manual Appendix 16 Employee Conflict of Interest
- G102 Board of Directors’ Code of Conduct Policy #2 Conflict of Interest
- G104 Anti-Discrimination Statement of Beliefs Policy
- G104.1 Multiculturalism/Anti-Oppression/Discrimination Policy
- G104.2 Harassment, Sexual Harassment & Discrimination Policy
- A113 Confidentiality Principles
- A113.1 Guidelines for BCHC Board & Staff, Volunteers & other Workers Concerning Confidentiality Situations
- A113.2 Confidentiality Statement
- BCHC Code of Conduct for Members (Members’ Handbook)
- Canadian Human Rights Act
- Ontario Human Rights Code
The BCHC would like to acknowledge this policy was created by Seaway Valley Community Health Centre (SVCHC) and adapted with their permission June 2011.
Approval Date: August 17, 2011
Approved by: BCHC Board
i. Provided legal obligations of minimum age for Board Members are fulfilled.
Strategic Priorities 2009-2012
- Enhanced quality of primary health care delivery including improving effectiveness, accessibility, safety, client-centredness, equity and integration
- Improved Chronic Disease Management -To create and maintain innovative ways to manage chronic diseases with an emphasis on the determinants of health and self-management
- Focus on health promotion and illness prevention particularly for children and youth up to age 23
- Organizational Effectiveness -To improve the overall health of users and the quality of service provision through partnership, community engagement, and striving for organizational excellence
Strategy Map 2009-12
BOARD OF DIRECTORS:
Overall Statement of RolesThe board of directors is a legally established body that has overall responsibility and accountability for the running of the organization. The volunteer board is the cornerstone of the Centre’s structure. Responsible and responsive voluntarism is dependent of those persons who by accepting membership on the board have assumed the duties of trusteeship and stewardship in maintaining the Centre and providing for its financial support. Although a professional staff carries out the Centre’s service programs, the board of directors establishes the policies, guides the Centre’s development, and provides its leadership.
Because the board of directors is drawn from and representative of the community (membership) that community has expectations of the board. It expects the board to do the following:
- Assure that the services offered are congruent with the legal and moral mission set forth in the Centre’s bylaws and mission statement.
- Assure that these services are appropriate, effective, and relevant to ever changing community social welfare needs.
- Be constantly aware of the interests and demands of three constituencies: the Centre’s clientele, contributors (including its funders), and the community at large. Each of these has the right to hold the board accountable for the quality and quantity of service the Centre renders.
Briefly, the board of directors is responsible for the overall planning and decision making of the Centre that facilitates the attainment of the goals and objectives defined for the Centre and its programs through its mission statement. From the perspective of our funders the board of directors is considered to be legally responsible for the overall management and for the conduct of the Centre in those activities for which they have provided funding. In addition, it is incumbent upon the board to solicit and receive input from the community it serves and to articulate the Centre’s policy position and direction to the membership of the Centre based on that input.
The Barrie Community Centre (BCHC) offers a variety of volunteer opportunities. A BCHC volunteer is a person who is unpaid and participates in a service, program, or sits on a committee of the Centre. Volunteers are recognized by BCHC staff for their unique skill set and knowledge and are placed in volunteer positions accordingly. Each volunteer has a current job description which outlines their role, responsibilities and which staff person they report to. BCHC program staff work closely with volunteers to help them develop new skills and improve their health and well being.
Volunteers’ working in programs and services at the Centre are part of the “Health Team”.
They have the right to:
* meaningful duties and responsibilities
* to be treated as a member of the team
* to feel supported through effective communication and ongoing position review
* recognition of a job well done
* work with program staff to change a program or service
* contribute in program or service development with staff
The volunteers are responsible for:
* ongoing effective communication with staff, clients and other volunteers
* respecting confidentiality and privacy of BCHC clients, staff and other volunteers
* follow safe work practices as outlined in relevant volunteer position descriptions
* to give their best effort to their volunteer position